Reviews

Great Hotel in Central London with extraordinary Service

5 of 5 stars review on TripAdvisor - 22 Jun 2022

We went there for 3 days. Hotel is 50m from Paddington Station with all food and shops walking distance.
Hotel is clean and rooms are acceptable.
Great value for money.

Reception staff and especially Sabrina was of great help and support in all aspects. We would go again just for her being there. She went out of her way during strike and called all taxi companies and got us a taxi.
Any request we had was immediately fulfilled in a very friendly way.

London visit

4 of 5 stars review on TripAdvisor - 21 Jun 2022

Good location, 5 min walk from Paddington. & 2 mins from Hyde Park.

Talbot Square is slightly scruffy but the hotel is very clean and modern.

The room is small but is absolutely fine for a couple using it as a base. It was clean and modern and had tea and coffee and a decent shower and tv. It also had a fridge.

We had breakfast included and the restaurant does very nice food but it's very busy and service can be a little slow

Magnificent hotel

5 of 5 stars review on TripAdvisor - 08 Jun 2022

This was my second stay at this hotel and I loved returning to this gorgeous spot. The location is excellent, just a few minutes walk to Paddington station and about 5 minutes walk to Lancaster Gate station. Hyde park is a 5 minute walk away too. The room was very clean and was serviced daily. The gym is great too if you feel like a workout. The staff were very polite and allowed me to leave a bag with my belongings while I travelled across the UK, before I return again later in the week for another night when I will collect it. The room was compact but that’s expected in central London. I would definitely recommend staying here, I will be back again hopefully.

Wonderful

9 of 10 stars review on Booking.com - 04 Jun 2022

Location and very helpful staff

weekend for couples

9 of 10 stars review on Booking.com - 30 May 2022

Very close to the underground stop of paddington convenient to move anywhere. bar associated with the hotel with breakfast for a fee but very good. very nice hotel lobby.

Exceptional

10 of 10 stars review on Booking.com - 21 May 2022

The location and the staff.

Lovely location, beautiful room and great service!

8 of 10 stars review on Booking.com - 19 May 2022

Love the fact that it’s a Bella Italia restaurant attached to the hotel for breakfast in the morning. So much choice and yummy food. Excellent location - right near Paddington train station and tucked away in a little square away from the hustle and bustle of the main road. Lovely room - love the high ceiling!

Location / Value is Fab

4 of 5 stars review on TripAdvisor - 13 May 2022

PROS

Location is FAB, can't be beat if you are on work or sight-seeing. Just a 2 min walk to Paddington Station, less than 5 mins to the Lancaster Gate station and Hyde Park
Good value (I booked online, and was upgraded for my first night too)
Bath is well stocked with dental kits, shower caps, soap-shampoo etc
Wifi worked well
Connected to Bella Italia for breakfast and all day dining
Small bar/cafe in the hotel
Staff was very friendly always

CONS
And this may not be to the Mercure, but most Paddington hotels are converted from older residential apartment blocks so rooms are a bit poky and small; views are not great. But from the lot, the Mercure was very good!

Very Good

8 of 10 stars review on Booking.com - 10 May 2022

Amazing location
Quiet square
Friendly team

nice base for experienced London travelers

10 of 10 stars review on Booking.com - 02 May 2022

efficient, quality and above all quiet location (no through traffic) due to a small square