Exceptional
The customer service and how helpful the staff were. The location was superb close to public transport and car services. Would definitely recommend.
A comfortable stay in one of the best hotels we have been to.
The service and profesionalism of the hotel staff was extraordinary. We would especially like to thank one of the receptionists, Sofia/Sophia, who was so amazing and helpful. As guests we felt seen and appreciated. We stayed earlier at your hotel and will certainly stay again in the future.
Comfortable, clean and friendly reception
The hotel is in a great location. Close to a lot of places to eat and drink. Paddington station is literally a 3-4 minute walk away and Hyde park around the corner. The woman who checked me in, gave me a room upgrade free of charge which was nice. This included a small complimentary mini bar and Prosecco/chocolates. Both the women on the front desk were very friendly, especially the woman wearing a headscarf.
Ideal for an overnight stay near Paddington
A comfortable hotel a short walk from Paddington Station. The hotel is situated in a quiet location, tucked away from the bustle closer to the station, and our room looked out onto the trees in the little square. The standard room is a reasonable size for London with a good sized shower and well-designed features like wardrobe space. The staff were friendly and very helpful. It was just what we needed for our final night in London.
Gets all the basics right and is not pretentious terrific location
Good simple designs. Really hot water with a good shower. Quiet comfortable beds. Excellent location and helpful staff.
Wonderful
- Perfect location, very central - Great breakfast - Very comfortable beds - Helpful staff on arrival and departure
Superb
Close to Paddington station, spacious room, both day receptionist & the night reception team were amazing!
A very nice holiday
Arianny and Jesse were especially helpful. Also the windows were opened extra at our request.
Exceptional
Perfect Place to stay - close to Paddington station with a direct line to Heathrow. Leaving the hotel at 5am on Friday, March 29, the guy at the reception desk was incredibly kind and perfectly efficient. We would like to have the same type of behaviour in all hotels. May this person be greatly congratulated. Unfortunately I did not write down his name to send him my congratulations and my thanks. I hope the hotel will convey my congratulations.
Fantastic city break
Arianny checked us in and gave us a free upgrade to a king room. She was kind and helpful, also giving us a voucher for complimentary breakfast on our first morning in the attached restaurant Bella Italia, which was delicious. We had a fantastic five night stay. The room was modern, spacious and comfortable, with a great shower. The fridge was very convenient, the mini bar was free and topped up daily with water, coca cola, britvic and there was complimentary prosecco on arrival. The room had everything we needed - a safe, hairdryer, mirrors, toiletries, towels, lots of pillows and plugs, etc. The room was cleaned daily. It was lovely to chill out in the room and watch TV when we were tired in the evenings. The hotel is located conveniently between two tube stops, Paddington and Lancaster Gate, both within a 5-10 minute walk. The area felt very safe. Highly recommend, would definitely stay again!
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Our rate £161, Booking.com rate £183