Reviews

Exceptional

10 of 10 stars review on Booking.com - 28 Feb 2022

Everything was perfect . Very near train station paddington

Exceptional

10 of 10 stars review on Booking.com - 28 Feb 2022

Perfect location,very clean.
Refreshments restocked daily.
Staff very Helpful

Great location, lovely clean rooms

5 of 5 stars review on TripAdvisor - 23 Feb 2022

Upon arrival our room was ready early which was great! We checked in and headed to our room where a manager was doing the final cleaning checks which we were very impressed with! The room was very cosy and clean, perfect for our 2 nights in London! The next morning we enjoyed breakfast in the restaurant, and on our second evening we ate at the Bella Italia which is joined to the restaurant. Whilst the restaurant was extremely busy due to it being Saturday evening, we were happy with our experience and everything was very tasty! The next morning we checked out and was able to leave our suitcases whilst we explored London on our last day. We would not hesitate to stay here again and recommend to others! Thanks for a great trip!

My London trip from dubai

5 of 5 stars review on TripAdvisor - 18 Feb 2022

I wanted to take the time and truly thank the staff at the mercure Hyde park. The service I have received has been greatly appreciated and recognised. I first stayed from the 4th - 7th feb, this was my first visit as I am from dubai and not familiar with the area however we seen good reviews so we chose this hotel. When we first received our key access to the room, we were not happy with the size. Antonio who was really kind and professional upgraded our room and gave us exceptional customer service. He was very polite, positive energy and was always ready to accommodate and ask us how our stay was and if we needed anything. I wanted to also personally thank Azka who accommodated with my stay, I came back as I really loved the hotel for one night before I fly back home 17th-18th, she gave me excellent service and checked up on me and was always ready to see if I needed anything. Massive thank you, sending my appreciation and gratitude to the staff. When I re-visit the Uk I would definitely come here again, also breakfast is amazing...

Fantastic hotel

5 of 5 stars review on TripAdvisor - 14 Feb 2022

Stayed here for 1 night (Sunday) and thoroughly impressed with everything about this hotel. We had an attic room on the 5th floor, yes it was fairly small and only a double bed but it was well presented and extremely clean and modern. The hotel has a Bella Italia downstairs which we are at for dinner, great service and great food! The breakfast was in there too and excellent! Full English breakfast was good quality. The hotel is a great location, short few min walk to the nearest tube and only took us around 25 mins to walk to Oxford St. I was also amazed at how quiet this hotel was a night. We would 100% book here again!

We had a great break for my wife’s 50th birthday and would definitely stay again.

9 of 10 stars review on Booking.com - 14 Feb 2022

It was clean and well presented, the staff were helpful and friendly and it was close to Paddington station.

Perfect boutique hotel - will now use this as our base!

10 of 10 stars review on Booking.com - 08 Feb 2022

Staff were attentive and friendly, rooms were beautiful and clean, bathroom was pristine.. having Alexa in the rooms was awesome!

Another great stay

5 of 5 stars review on TripAdvisor - 31 Jan 2022

We have stayed at this hotel before and they are so accommodating. The hotel is cozy and well situated. We had an issue where my sister booked the wrong hotel, also part of the same chain, within the vicinity of Paddington Station. Without hesitation, employee Lin organized transferring her booking from his hotel to the correct one, with Antonio assisting at the other end and the other hotel staff made everything so easy. Absolutely wonderful service. We are so glad we have found a base in a convenient area to revisit on our trips to London!

Value for money

5 of 5 stars review on TripAdvisor - 25 Jan 2022

Had a great 2 night stay here, friendly staff, great breakfast in the attached Bella Italia.

Provided with complimentary drinks on arrival too.

Everything provided in the room, clean and certainly will revisit.

Thanks guys

Forgot my rings but they sent them to me !

5 of 5 stars review on TripAdvisor - 09 Nov 2021

A special thanks to Nuno for being so nice during my stay and to Imed who assisted me with sending my forgotten rings. (Very happy to have them back !)

Got a very spacious room for myself (not very luminous but I was outside most of the time so it didn't bother me).