Reviews

Excellent staff, very helpful

9 of 10 stars review on Booking.com - 11 Dec 2023

We were a large group staying for one night, great experience and very accommodating. Emid couldn’t have been more helpful and really helped our facilitate our stay with ease

by Michelle, Ireland

Recommended - good value in great location.

4 of 5 stars review on TripAdvisor - 11 Dec 2023

This is a good hotel in an excellent location five minutes walk from Paddington Station. We booked a standard room with king bed. The room is a tight fit but this is typical of London hotels and for the price range is excellent value. Our room had been recently renovated - i think this has happened to most of the hotel. It's a good place to base yourself for a couple of nights to see the area and close to the tube. Front of house staff were friendly and helpful. There are a number of restaurants nearby, Hyde Park is a 10 minute walk. I would recommend the hotel for those looking for a reasonably priced central London short stay.

by KarenB8130, New Plymouth, New Zealand

Great hotel and location

5 of 5 stars review on TripAdvisor - 10 Dec 2023

A excellent hotel in a good location, only a short stroll through Hyde Park. We like how close it is to Paddington Station and Lancaster Gate. The hotel includes nice amenities such as a complimentary mini bar, a gym, and so on.

by Krystel L

Great stay

5 of 5 stars review on TripAdvisor - 10 Dec 2023

Had a great stay at the Mercure Hyde Park. The staff were very friendly and helpful, especially the lovely ladies Mary and Sophia. The location is great and has lots of transport links to get around London.

by Tour02005964952

Excellent Central Choice

8 of 10 stars review on Booking.com - 28 Nov 2023

Very comfortable room, clean; central but quiet location. My original room had a musty smell (cleaning cloth), but they changed it without problem to a better one.

by Nicolas, Mexico

Amazing

10 of 10 stars review on Booking.com - 16 Nov 2023

No. 1, great location. Two mins walk to Paddington station. A lot of eateries for munchies late nights, bars and local food like fish and chips as well as good cuisines if u need Indian, Lebanese or even American food as we all miss home food at times No.2, great staff. I mean, they were so helpful at all times, always there to help, very friendly, very cozy and homely. No.3, clean. You have got hotels who insists on room cleaning even when you don’t want to be disturbed. But here, they will check everyday if u need it and if u don’t want to be disturbed, they’ll come at a later time to clean as long as you give them permission. If not, they will not intrude into your room otherwise and they respect your privacy.

by Rasween, Malaysia

Exceptional

10 of 10 stars review on Booking.com - 07 Nov 2023

The staff went above and beyond for us. We got engaged just before we arrived and my partner worked with the team at Mercure to organise a surprise bottle of champagne for us to celebrate, it was such a lovely surprise! The room was what we expected, in a great location and the staff were friendly and helpful. The heating in the floor of the bathroom was a great surprise! Loved the bonus free drinks in the mini bar too.

by Kathryn, Australia

Well priced and well placed

5 of 5 stars review on TripAdvisor - 01 Nov 2023

Great location, great service, great price. Our group of five booked in at the last minute and were well looked after by the friendly staff who were very helpful and accommodating. Close to Paddington station so it was easy to get around and a short walk from Hyde Park.

by Chris U

Fantastic experience!

5 of 5 stars review on TripAdvisor - 01 Nov 2023

Absolutely loved my stay here. Very clean lovely rooms with great access to the city. The staff are incredibly friendly, particularly Sophia marry ary Francisca, they were incredibly helpful. I would highly recommend staying here, I know I’ll be back on my next trip.

by ida Wayan Toby Finlayson, Canberra, Australia

It was an amazing stay even though it was only for 12 hours. We would definitely come back.

10 of 10 stars review on Booking.com - 30 Oct 2023

The property was very convenient to public transport and restaurants. It was quiet all throughout the night, they had complete amenities and comfortable beddings. The staff were really nice, I had a late check-in at 9pm and I was welcomed my lovely ladies (Mary & Jessie) at reception. It was a smooth check-in and they answered all my questions. They even upgraded us to a suite which I couldn’t thank them enough.

by Lori, United Kingdom